He is certified to work on all types of gas tubing and all types of Freon.
Alan is NATE Certified for:
Some of his favorite types of work are trouble shooting hot water boilers and other types of plumbing and heating jobs, especially those that present unique challenges.
Alan believes that every house should have a High-efficiency furnace to save money & natural resources and a comfort-height toilet
So grateful for the and efficient service and on a SATURDAY! What started out as a stressful day, with no heat....Kelsey at the office assured me she would get a serviceman out and she did! Alan came out and fixed our furnace with no problem. Definitely will use Button and Sons in the future.
Service tech figured out why I was not getting any heat in bathroom(boiler system). Tech also took his time to figure out the easiest fix to move a thermostat to another wall(block/plater walls). Original thermostat wire damaged over time behind a block wall. Very satisfied. And, the tech was very polite.
The service tech (Alan) was very polite and intelligent, He's also very thorough and respectful of my home
Tech's Alan and Chris were absolutely wonderful! The response time was quick and the service was thorough. They took the time to explain the work that was to be performed, answered all of my questions, and kept me informed throughout the whole process. They kept the work area neat and took great care not to leave a mess throughout the house. These gentlemen were very professional and I highly recommend this company.
I contacted Burton & Sons about my furnace at about 7:30AM and had a new furnace installed by 4:30PM the very same day! Alan H. even stayed after that to walk me through my new thermostat and helped me to set my own heat preferences to ensure I'd be saving money by saving energy during the hours I'm not at home. Thank you, Alan!
I could not have asked for better service. Alan went above and beyond what anyone else would have done. I highly recommend Burton and Sons. The service and Alan were awesome!!!! Thank You!!
I'm very pleased with the work Alan has performed in my home twice now. He was very professional, thorough and explained the work as he went along. His customer service standards and work ethic are remarkable. I know that Burton & Sons is not the cheapest in town, but I do believe that their value holds true with the level of quality service they provide.
The repairman that serviced my furnace (Al) was very professional. He showed up on time and reconfirmed the initial diagnosis that was done by emergency crew before replacing the failed part. He was very open in informing me of the issue and got the repair done quickly. He left the area clean after the repair too. Thanks much.
Could not be happier with the service I received from the office and the technicians, very professional, and the attention to detail was second to none. Very satisfied customer
Broken pipe under tub in basement. Although online chat specialist completely screwed up my service request, Alan was here next day to fix my problem. He was very professional , helpful and explained other work that I may need to have done. Overall great experience
Alan did an outstanding job. He is knowledgeable, prompt, efficient and courteous.
I called in for a leaky pipe and expected to have to wait a few days for service but; the folks at Burton & Sons were able to send out a master plumber the next day. Alan H. was very professional and informative. He worked carefully and cleaned up when he finished. I highly recommend Burton & Sons. My Mom has used them in the past and was very pleased as well!
Ordered part will re schedule installation not sure it will solve the problem Allan stated when switch is tripped he would recommend to replace Dave
Very professional and great service
Everybody during the whole process was incredible. Great prices and excellent service
Work was completed with complete satisfaction. All important information regarding the work done was explained to me. Great experience.
Top notch service with top notch technicians. Alan is very professional and courteous. It is obvious he is very skilled in his trade. Alan sincerely speaks highly of the people and the company he works for.
Alan was very professional at all times a lot of good advices Felt comfortable with his work.
I have been using Burton and Sons for all of my plumbing and heating/cooling problems for over 30 years. I have always appreciated how thorough, courteous, and professional Alan has been. On this visit, he turned up my furnace, got the heat working, offered advice, saved me money, and thoroughly explained what he did and why. I really appreciated the service he provided and would recommend this company to others. I also like how quickly my request was responded to.
My service tech was very knowledgeable, very patient and took time to explain the problems. My main concern Was heat and water and he provided them in a quick manner. I look forward to working with him again
Alan arrived at our home at the agreed upon time. He was pleasant and respectful of our home, it was raining and he wore the shoe coverings in our home. He quickly identified the problem with our toilet and explained what he needed to do and the cost involved. He didn't have the part on his truck, but went to get it and returned in a timely fashion. He replaced the part in both toilets and left everything immaculate. We love Burton and Sons and the great service we got from Alan. We use you for all our plumbing needs and are happy to refer you to our friends and family.
Service tech Alan was here to find the problem with my furnace not cycling. After reviewing the problem he ran through the diagnostic routine, checking circuits and filters. The problem was isolated and a service performed. The furnace was restarted and immediately came on. While waiting for a couple of cycles to be completed Alan did a couple of other service checks to be sure everything was covered. Hours later the the indicator light is still glowing steady. Thanks for the timely, fair and priced right service.
Alan was a pleasure when he came out to assist me with installing a new thermostat. He was very informative, professional and friendly.
On time, professional and thorough. Left area clean and neat.
Had a problem with installing and reconnecting to outside venting for microwave. Alan did a superb, very satisfactory job.
Alan H did a great job , he explained everything and cost so there were no surprises. you are lucky to have a employee like him.
The service, the attention and everything was the best in all aspects. He took care of everything, make sure that everything was right and took the time to explain all my doubts - in summary it was wonderful.
Alan H has serviced our boiler in the past, and has always been honest and professional in his assessment of the problem.
I was extremely satisfied with the entire process from making the appointment to the service itself. Alan kept me informed throughout and explained things in terms that I could understand. I would be completely comfortable recommending Burton and Sons to a friend if my experience with Alan is any indication of the service they can expect from them.
We have been using Burton for many years and have dealt with many technicians. All have been professional and knowledgeable. We have found the company to be very customer focused.
If I have my way, no one else will ever work on our furnace. Alan is very friendly and knowledgeable and quite passionate about his work. He takes all the time we need to make sure we understand what the problem is, and what it takes to fix it so we feel comfortable about the money being spent to take care of the problem and leaves us very confident knowing the problem is taken care of safely and efficiently. He goes way above and beyond the call of duty and does his best to keep things cost effective. He is the ultimate definition of EXCELLENT Customer Service and should be used as an example for all service reps.
Alan did a great job. Price was a little steep
Explained all of my options clearly.
They should be your first and only call
I could not ask for any better service.
Alan Hardy has handled numerous service calls at my home. He always provides the best service and advise on maintenance. His work is thorough and complete.
Great experience and fair prices. Get service quick and fixed. Alan was great!
Very knowledgeable comfortable in his experience to fix my problem good job will definitely use again
Emergency need for a new furnace Friday afternoon before Christmas. Amazingly Alan had the new furnace up and running within 5 hours of my first call to Burton and Sons. I was blown away by his level of service, dedication, and sense of urgency!
Great value with the service.
Our furnace stopped heating, so we called Family Heating and were told the next appointment would be for a week later. So we call Burton and a technician arrived about an hour later. He quickly diagnosed the problem, told us what was needed and the cost for the parts and labor. We agreed with the price and he had the furnace running again in a couple of hours. He was courteous and friendly, and took the time to explain what the broken parts were, and how they worked as well as other information about maintenance.