He is NATE certified to work on:
Joe is also very knowledgeable about:
Currently Joe is training to get his refrigeration license.
At work Joe really likes trouble-shooting unusual problems with furnaces and air conditioners and enjoys the smiles from the customers when he gets things working.
Joe also believes that anyone who owns a furnace should also own a humidifier.
Two visits to fix gas leak. I needed to contact DTE between visits to track down the leak since Burtons does not have a tool to find gas leaks. Why not? The repair was done the same day that DTE came.
The technicians did a wonderful job with the installation of my new furnace, air conditioner, humidifier, and thermostat. I appreciated the advice about what I needed. All of my questions were answered throughout the day of installation. I also appreciate the recommendation for some plumbing needs, and the Protection Plan visits I will have in the future.
Joe was great, on time, listened to my issue and took the time to explain what was going on and the troubleshooting he was performing.
Joe and Jalen did an excellent job replacing my old air conditioner with a new one. They were quick, efficient and very knowledgeable. Thank you for a job well done.
Helpful and friendly tech.
I've used Burton and Sons several time in the past and always had great service. I'm only giving 4 stars on cost because I haven't really shopped around. I'd rather pay a little more for the great service.
Upgraded a furnace and installed new A/C, workers were prompt, efficient and thorough
First let me say Joe was my first impression of the company. It took a little longer to get a response for a quote prior to meeting Joe but I believe that was simple communication issues. When Joe showed up I forgot all about being salty and on the bitter bus due to the long response. Joe is like the uncle you wish you had. Now Jalen and Todd came in to support Joe on the day of the install. First of all they were on time and introduced themselves, walked me through what to expect and then went to work. I offered coffee, tea, juice soda and water, none of which deterred them from the mission. Todd prepared the floor with a drop cloth on the walk path and went to work. Jalen attacked the 1970’s AC unit in the back of the house and the next thing I knew he was tearing down the 1970’s furnace down in the basement. A job that typically takes a day and a half was done the same day. As a concerned home owner, I checked on the progress throughout the day and these guys didn’t stop working. It demonstrated the definition of team work and customer satisfaction coexisting. After the job was completed, Joe walked me through the maintenance of the furnace and general cleaning orders of the AC unit. The new AC unit in the back yard operates so quietly I no longer have to yell the person sitting next to me on the patio. In summary, I am glad that I got three bids. The folks you see on TV (bad first impression, and overselling), another TV guy and Burton. The price from Burton was within reason, although a little more (within $500.00) than the other local TV guy but it was worth it. Service after the sell is what really counts and I believe these guys have that down to a science.
Joe did a great job, he checked everything and he explained what he was doing
Joe waited for me to get home from work so he can help me out with my AC problem. This way I don’t have to go one more day in the extreme heat. Highly appreciated, thank you!
A/C was creating a puddle. Fixed it in an hour and I am back in business.
Great service. Always on time and very courteous.
When I have any work to be done on my furnace, Burton & Sons is the only company I call. They are quick to come out and take care if my problems. They are very respectful of my home and property. Polite and efficient. I highly recommend Joe and Burton & Sons!
Joe diagnosed my AC problem quickly and was able to fix it in less than an hour.
Joe was extremely helpful and went out of his way to help me
Not only does Shelly go out of her way to accommodate customers, but the technicians are first rate too...Joe was easygoing and competent.
Great service and response. Joe is the best!
Here within a few hours, got hot water heater installed in "no time!"
Had no heat, Joe came out after a couple of hours, checked it out, told me what was wrong, gave me the price and did the repair, yay, didn’t break the bank
appreciate wisdom, appears to be fixed, thanks
Drain pipe for washer was plugged, they came out Sunday, couldn’t take a day off work
Chris and Jalen and your office staff were courteous, professional and knowledgeable. We were without heat during the night and they came within an hour after calling. Pleasure doing business with your company.
Called and within in an hour they came out.
I couldn't have gotten better service anywhere or by anyone. Thank you
Great guy and did a good job. Very professional
The fellow that came to repair my furnace was polite best and we will he was doing I will use Burton’s services from now on
Job done on time and without any problems. Had a HWT removed and new one installed. Joe very experienced and educated me on the process. Start to finish less than 90 minutes.
The service guys that came out really new there stuff and explained everything thoroughly with me. B & S 's maintenance membership saved me so much more than calling them each time to come out. Two thumb up from me : )
I have been very happy using your service plan and plan to continue to use it.
Service was excellent. Joe was very helpful and answered all my questions I had. Being a first time home owner and knowing nothing about my furnace, he was patient and explained everything to me and how things work. I will definitely be using this company again in the future!
the techs were very courteous and answered all my questions about my water heater. they were on time and acted very professional
Joe and his co workers did a great job. He walked us through every step of the process and answered any questions that we had.
I would recommend Burton and Sons to all of my friends and I have already told everybody about the $12 a month program I am on that they clean my furnace and air-conditioner once a year.
I would and will recommend them to anyone.
I love having the yearly contract to check my heat, air, and plumbing. Joe has been to my home several time's he's a great asset to your company.
We have been dealing with Burton & Sons Plumbing for around 15 years. Never had a bad experience. They're always highly recommended by us.
Having Burton and Sons out was a great choice. They were professional, knowledgeable, and willing to answer any questions I had.
I was have good service from Burton & Sons and I know it'll be done right